The only reason I drive almost 40 miles to get my service and maintenance done at Beshoff is because of David Truong. He is attentive, sincere, and completely straight forward. When I talk to him about my car, I feel at ease and know that he is genuinely committed to addressing all my concerns.

My hubby and I bought my car last year and David was the reason we got upgraded from a lemon c-class from a wonky dealership in the peninsula, to a CPO C-Class from Beshoff. He wanted us to get out of the car we had just bought (which was in really bad shape, unbeknownst to us foolish consumers) and into a car that was better taken care of, and was a much better investment. That whole experience was a mess, but David and the sales & finance team at Beshoff helped smooth the situation. Since then, David has been awesome in helping me take great care of the CPO C-Class that he helped us purchase.

Working with David at Beshoff has made owning a Mercedes a real joy. Knowing that the car we are investing so much on is kept in tip-top shape is the best feeling in the world. If you want peace of mind, see David at Beshoff and you'll get exactly that, and MORE.

Bianca K. ,Belmont, CA

We purchased our car here, and it's been getting serviced at this dealership ever since then. Our service rep, Mike is great.  He's very upfront and down to earth. A rep that doesn't add the extra BS that your car doesn't require. I used to come here weekly for the free car wash, but since Beshoff decided to go GREEN it's no longer available.

Despite of the high cost for parts & maintenance...  You get what you pay for!!!  I will continue to be a lifetime customer with Beshoff for their fantastic services.

Karina A.,San Jose, CA

We got our first Mercedes-Benz at Beshoff.  Thanks so much to TONY CHIEM to make my purchase and trade-in transactions went smoothly.  
TONY is a great nice guy and took care us every step of the way.  we really enjoy our luxury car and highly recommended  TONY CHIEM @ BESHOFF Mercedes!!!!

Khoa N.,San Jose, CA

I've purchased my first Mercedes from JV when he was at Smythe, then we bought our Range Rover from him at Fremont Land Rover. We've followed JV from dealer to dealer because of the level of service he provides.
I just bought my Mercedes-Benz from Beshoff and the experience was outstanding. JV was very helpful and made the whole experience worth the long commute. He was upfront with us on the price and worked diligently to get us get our deal completed in a timely manner. 

I really appreciated the fact that he took the time to follow up and made sure that we were satisfied with the vehicle and if we had any questions.

I've recommended friends and family members to JV over the years and their experience have been outstanding. He will go out of his way to provide you with the best service.

Thanh T.,San Jose, CA

I was told to come here by my friend who is a District Manager for MB.  This isn't his district.  

I didn't purchase my car here, but it's had it's A service and some warranty work here.  

My service advisor is DAVID TROUNG.  He's been nothing but great!  Very professional super nice and not arrogant.  Seems like when you have to work with European car dealerships they're so full of themselves - Audi of Steven's Creek....  You lost a sale to me twice because of your arrogant ways.  You lost the sale to a Porsche and a Mercedes.  Back to David... If you can get him as your Service Adviser, you'll be in good hands.  I had this faint beeping sound which couldn't be heard in the shop because the shop was too loud.  I trusted David to drive my car and to keep it overnight at his house to try to listen for the beep.  He heard it, followed up with a technician and let me know what's going on.   All is good :)

Whenever I drop off my car or pick it up at Beschoff, I'm not sitting around and waiting.  My boss has a BMW and it seems it takes them FOREVER to check in the car and to drive it up for a pick up- both BWM Steven's Creek and Mountain View. 

Misa K. ,San Francisco, CA

Mo is awesome! I purchased my benz here and he was professional and gave me great service. He even called after a couple days to see how I liked the car! So if anyone is looking to buy a Mercedes Benz definitely ask for Mo because he is knowledgeable and knows the ins and outs of Mercedes. I gave him my budget and what I could afford for my purchase and he accomadated it which was a fully loaded CLK550. He made it where I could afford it monthly with a really low apr. Plus he has great customer service skills. I am very happy with my car!! Thanks Mo! He's the best.

Sarah S. ,Mountain View, CA

Purchased my SLK here, and the service was wonderful. We came in knowing what we wanted to buy, so it was a pretty straightforward process - saw which cars they had in stock, chose the shiny red one, and got a decent deal on it. The salesman was very laid back, and he emailed us afterwards to check up on the car and our experiences with it.

Have been getting the services here, too, since it's still under warranty. Try to come in early - they're often very busy, and showing up at around 3pm on Saturday won't get you very far. Today, I made an appointment and was able to get my car in at 10pm and back by noon-ish. Spent the intervening time walking around the nearby shopping center, but their waiting area is well appointed and comfortable as well. You can get a ride elsewhere as your car is being serviced, too.

My service rep, Mike Caliguiri, was very helpful in replacing a defective part. It was considered a trim item, but to my surprised delight, he was able to have it fixed for me. It was very casual, and quick. I also got 10% off for checking in on Yelp, so bring your smartphone!

I'm gonna admit that I've never actually bought a car somewhere else. But when you buy the luxury car, you buy into the luxury experience and luxury service that comes with it, and I feel like this dealership has definitely held up their end of the bargain.

Elli L. ,Morgan Hill, CA

I recently bought a Mercedes for my wife from Beshoff and the experience was outstanding. We completed the transaction in under one hour without the usual drama we have come to expect from the car purchase process.  They gave me a very fair price, and there was no coercion for us to take extras we didn't want. The salesman was particularly helpful in setting up the internal car controls to open gates to our community, house and garage. When we need another vehicle we will definitely return to Beshoff, and I wholeheartedly recommend them to anyone in the market.        Geoff Thomas

Geoffrey T. ,San Jose, CA

David Castro is an awesome salesman! I bought a S550 in November from him and he went the extra mile for me. He made sure I was happy the whole way. He is very professional and kind. He was not pushy and went the extra mile to make sure that I was happy with what I was getting. He was the only one who approached us and stayed with us the whole time. David Castro was very helpful throughout the whole process. I highly recommend David Castro because he delivers what he promises. He is very kind and my experience with him was very pleasant.

Charlize B. ,Palo Alto, CA

WOW!! Beshoff went above and beyond for us today. Mike Johnson stepped out of his realm of duty to ensure we were in the right hands. Greg James(General Manager) made us feel so special and important and stayed with us until we were in our new C300! Thank you so much! Tim Vu made the whole Sales process so smooth and fast. Kimo Dayekh (Finance) was very friendly and super efficient. Gabriel carried out a fantastic deal for us. Mr. Beshoff was absolutely amazing to get involved and make sure we left with an awesome experience. He stands behind his commercials. Beshoff really does care about each and every sale from a C class purchase to a High end Mercedes. Thank you to each and everyone of you . We are so appreciative for the wonderful experience in purchasing (what I consider the best C300 around.) :)

Dawn L. ,San Jose, CA

These people are awesome.. I got a merc C300 from here. They helped me right from the time of getting the car I wanted, the color, the package.. They provided so much discount. And were very jovial and friendly. David castro was very helpful.. Yad singh helped me getting my loan approved and was very responsive. They provide great service.. Follow up well. If its merc, I know where to go now.. Thanks Beshoff for the splendid experience.

Karishma G. ,San Jose, CA

I just traded in my Honda civic for a brand new C350 and the service I received was absolutely amazing!  I came in with ideas, assumptions, and guesses and Andy Larijani found the perfect car for me.  After I found the car I wanted, the finance dept. did all the leg work and explained all the numbers quick and easy.  If I have any questions, I know I can contact any rep and get the help I need.

Thanks Beshoff for making this experience so wonderful!

Chris V.,Pleasanton, CA

Just picked up a new E class Mercedes from Beshoff Motorcars in San Jose. I drove over 140 miles just to go see Tim Vu, the Internet manager. I spoke to Tim via Email for a week asking questions about the car. Every question went answered in less than 5 minutes. Finally we talked via phone and the deal was done. Drove up on Saturday morning and met him at 9am. Everything was ready to go. His knowledge of the car was unbelievable. The price they gave me for the new car and my trade was fair and I couldn't be happier. The finance director Yad Singh was very efficient and super polite. This was one of the easiest deals I have ever done and will definitely return to buy my next Mercedes Benz from them. 

Jerry

Jerry B. ,Sanger, CA

Wow, after reading all the great comments about David Truong I can really see what type of genuine person this gentleman is.  It's a shame when you choose a business to purchase a product or to have something examine and the customer service level is in shambles.  Well when it comes to Beshoff it appears not only do they specialize in high end automobiles but their service advisors are e high end as well.  David Truong is one of the best advisor I've came across in a long, long, long time.

I can't say enough about this young man; David took time out to explain, listen and offered a precise contact schedule to update me on my vehicle status.  I was blessed to purchase a certified R class and what a fun car it is, but my baby had a bit of a problem.  David stayed in close contact and kept his word from beginning to end.

My biggest pet peeve is CUSTOMER SERVICE! I believe" if one chose's  to do business with a particular company ; one should get the service they deserve from beginning to end" and this is what Beshoff and David offers on a consistent basis.  I am so happy and thank God as well that I am able to feel comfortable to entrust Beshoff and its staff with all my vehicle concerns.  Again my hat is off to the Beshoff family and to David Troung, what an asset you are to this renowned family.  Thank you so much for everything and I do hope God will keep me in a position where I will remain in the Beshoff family for years to come.  Thank you, Thank you and Thank you David Truong.

Michael M. ,San Jose, CA

My husband and I recently purchased our 3rd MZB at Beshoff Motorcars in San Jose. We live in the East Bay but don't mind the drive down to San Jose as it is well worth the service. My most recent auto was sold to me by Andy and he was great to work with. My transaction was handled smoothly. I felt I was treated as a savvy customer not just a women purchasing a car. I have found auto purchases in the past at other dealerships seem to be a mans sport, and women treated as spectators. I love the fact that Andy could discuss with me the items that are important to me including fuel consumption, performance and safety features, not just where the makeup mirror is. I am loving my E350. Thanks Andy.

Linda A. ,San Ramon, CA

I am the proud owner of two Mercedes Benz Automobiles, both purchased at Beshoff.  My new 2005 purchase is a 350SLK and my Certified Pre-Owned 2005 is a C230, purchased in 2008. I love the new "mygarage" webpage to check car history and make appointments.

My salesperson, Tony Chien still keeps in touch.  He saw me driving away from my service appointment and called to say hello, making sure everything was okay with my vehicle. 

My service advisor, Mike Widergren was very helpful. My teenage son took the car in for a warranty repair.  Mike arranged for him to get a ride home, Almaden Valley.  I picked my car and discovered that the brake light went out.  I purchased a new bulb and Mike changed it on the spot.  I have seen other advisors when MIke has a day off.  (All very helpful)

Customer Service Area: I purchase some touch up paint and found the lady in the parts department very knowledgeable.  We had to special order my paint.  A week later it arrived and I was promptly called to pick it up. I paid for my purchase, the cashier was busy but immediately acknowledged me and then I waited for my turn.  Both ladies were very helpful and courteous.

Newer building, clean bathrooms, quiet waiting area, coffee available, internet access and television news.  Things to do if you need to wait around, go across the street.

Cynthia R. ,San Jose, CA

This was the easiest I've ever purchased a car.  I contacted a number of Mercedes dealerships around the bay area.  I talked to some over the phone and met others that were just okay.  They were the typical salesperson.  

As a physician, I don't have much free time. I contacted Beshoff and was impressed from the beginning.  I dealt with Fred Jaber, the internet sales manager.  He was willing to give me a lot of information over email before even talking to me directly.  He was able to find me the car I wanted with the exact specifications I wanted within a couple of hours and a few short emails.  I arrived at the dealership and was immediately greeted by Fred.  We arrived at a great deal for the car within 15 minutes.  He checked with his manager and came back in 1 minute.  Not the usual 15 minutes as salespeople "pretend to be talking."  They didn't haggle over a few bucks.  They just wanted me to be comfortable with the purchase.  Never did I feel any pressure.  

The car was made ready for me while I met with the financial guy, Yad.  He also did not pressure me to buy any optional upgrades.  I did buy the five year service since Fred gave me a great rate for it.  I wanted this before entering the dealership.  I was never pressured into buying it.

It was getting late and Fred was busy finishing the sale.  A sales agent was on his way home.  He passed me outside as I was just gettng my new keys.  He dropped his stuff and spent 20 minutes showing me all the features in my new Mercedes including programming my bluetooth/phone.  He was not even getting a commission and just helped.

After an hour or so, Fred got me on my way.  He was so friendly, honest, and fast.  On top of that, he offered me a great price.  

I have purchased many luxury cars over the years and this by far has been my best experience.  If you want a Mercedes, you have check out these guys.

Sunil U. ,Mountain View, CA

I hate car shopping because the salesmen can be pretty creepy.

Enter JOHNNY NGO.....

I knew what car I wanted, the color, options, etc. so only the price was the sticking point.  Johnny was great.  He really worked hard to get me all of my requests and I got everything I wanted for an unbelievable price.  Even though they didn't have my exact car at their dealership, they picked up the exact model I wanted the next day.

None of my friends/family (that have purchased a MB) can believe the deal I received.  I'll definitely buy from Johnny again.

Angie R. ,San Jose, CA

I would like to say that every since Leo and I bought our E550 we have really come to a new level in our lifestyle, after going to a number of dealerships we feel very pleased with the staff and the attention we received whenever we visited  "Beshoff Motorcars", we recently purchased new accessories and the service was very pleasant and timely, Thank you.

A special thanks to BILHA DIAZ.

Liz l. ,Vallejo, CA

If you are looking to purchase a new or used car, I recommend you contact David Castro at Beshoff. I've known David for years, and just recently purchased a car from him. No going back and forth just the best deal offered to me right off the bat. Cars are my passion, purchasing them not so much. But David changed that, Thank you, David.

Anthony C. ,San Jose, CA

After stopping by several dealerships, I was extremely impressed by the customer service Beshoff provided. I usually dread having to go to dealerships because of the long hours of waiting trying to get the deal you want. Tony Chiem (Sales) and Yad Singh (Finance) were up front with everything and gave me a great deal! I got the car I wanted and was quickly on the road to enjoy my new MB =) They definitely exceeded my expectations! Thanks Beshoff!!!

Mina T. ,San Jose, CA

My review is for the service department only.

If you are looking for an attentive, professional and customer friendly service adviser, then you need to ask for David Troung.

Although I live 5 minutes away from Smythe, I choose to drive 30 minutes out of my way to Beshoff to get service on my GL550.

There are a number of reasons why I drive out of way to get service here, but the main reason is for the peace of mind that my car will come back in the same condition I left it in.

At other dealerships even after I tell the service adviser how picky I am...I always seemed to get my car back with oily stains, scratches and dents around the area the technician was working on.  Not only is this aggravating, it also consumed a lot of my time.

My experience with David has been he is very accommodating of my pickiness and over the past 3 years, I've never had an issue with my car coming back damaged which is a wonderful relief and the issues I had were always fixed.

The shop foreman (AL) and service director (Chris) also deserve mentioning for running a very efficient and clean service department.  They both have been nothing but helpful and informative to me.

Frank K. ,San Jose, CA

My husband and I recently bought a new E350 here. We had an excellent experience on many levels. Andy, our salesperson was knowledgeable, friendly and gave a us a very good deal. You could tell he's been selling Mercedes a very long time.This was in stark contrast to another dealership we had visited in the bay area closer to our home where the sales people knew nothing. It was worth the drive to go to Beshoff to purchase our car. They have a large inventory so they had exactly the color, model and features we wanted. Even though we had to wait a long time for the finance person, Kimo, to be free, he was also very helpful, knowledgeable and a pleasure to deal with as was Andy. Anyone looking to buy a Mercedes should come here. All dealerships are competitive these days because of the internet, so go where you get the best service, Beshoff. Thank you Andy and Kimo!

Nancy L. ,Walnut Creek, CA

Over the past 8 years, our family members have purchased more than a dozen cars from Beshoff Motorcars.  We go back, time and time again, because of the way we are treated - very professionally - and the top notch service department.  

If you want a personal - not "corporate" - car buying experience, you can't beat Beshoff Motorcars.  They are the best!

Steve R.,Los Gatos, CA

I came into this dealership and was immediately taken away by the outstanding customer service that I had received. After searching through inventory online prior to my visit, I had my eyes set on a 2010 c300. I was assisted by a gentlemen by the name of Mo Malik. He was very professional and did his best to ensure that all my questions were answered. Unfortunately, I couldn't get financed at the moment and will have to come back at a later time. I definitely will return to Beshoff, and I wanted to let people know what amazing service I had received!

Michelle R.,San Jose, CA

My family and I have purchased many cars from Beshoff Motorcars most recently an S550 and every time it has been a positive experience. There is no pressure or hassles during negotiations which is something that is very important to me when buying a car. My salesman Tim Vu and General Manager Greg James were very helpful and knowledgeable about the car I was buying and made the experience of buying a car very enjoyable. There service department is first class and I recommend Reggie Caselli he is very friendly and helpful when I bring my car in for service. So if you ever in the market for a Mercedes Benz I would go to Beshoff Motorcars.

Rob F. ,San Jose, CA

I have bought my last two cars from Beshoff motors a CLS500 and a E550 Coupe.  In both cases the sales process went very smooth, negotiations were quick and my new car was ready on time and prestinely detailed waiting for me to drive it out of the show room.  I also do all of my service for my Mercedez at Beshoff Motors.  My Service Rep Reggie is awesome.  I show up at my scheduled time, he is ready for me and we go through what needs to be done to the car.  He calls me with status as agreed upon and the car is clean and the service is executed on time and without issue.  I recently had a fender bender and Beshoff motors assited me in the process to ensure that all went smoothly as well.  If your looking for a great buying and service experience look no further than Beshoff Motor Cars.  

I have recomended many of my close friends and family to Beshoff Motor Cars and they have all been very happy.

Jim O. ,San Jose, CA

I have been looking to purchase a new Mercedes and have been test driving different models at various dealerships, not only to select a model but a dealership I feel I can trust.  I have certainly identified the dealership!  As soon as I stepped foot in Beshoff Motors I knew.  What really impressed me was how friendly and knowledgeable their staff was. Since I am undecided on the model, I had many questions.  They were very patient with did not make me feel the least bit pressured.  I will soon be back to purchase my new Mercedes.

B B. ,Dublin, CA

We bought 2 cars in a weekend. A used Mercedes CL550 from Beshoff MotorCars Mercedes-Benz dealership, and a new Infiniti FX35 from Beshoff Infiniti.
It was that easy, and a very pleasuarble experience all around.

From the moment you enter the Mercedes and Infiniti dearlerships you feel a sense of quality and class.
A beautiful place, impecably maintained with very good service.
It was a low pressure type of environment, but all the right information and detail was provided, along with excellent financing and pricing which needed little negotiation.

Close to 2 months later,the follow up and service provided on both our cars has been top quality.
I highly recomend Beshoff MotorCars Mercedes-Benz and Infiniti dealerships if you are in the market for new or used cars.

Chris D. ,Campbell, CA

Took in my C350 in for some warranty work to Beshoff. Worked with Mike Widergren and the service was fantasitc. always kept me updated and took care of all my concerns. The car came back to me washed and very impressed wtih their level of service. 

Thank you MIKE!!!!!!

Danny G. ,San Jose, CA

Bought an E550 Coupe last week from salesman David Castro along with GM Greg James. This was our second vehicle purchased at Beshoff since they opened in San Jose in 2003. Each time has been a very positive experience. Negotiations were quick and painless. While I like to negotiate, there was very little. They were so fair and professional from the start that we consumated the deal in minutes. 

As  far as David goes, he listened to what my wife wanted in an E Coupe, price, and trade-in value. He suggested a 2010 model instead of 2011 because he knew the previous owner, who he sold the original car to. The owner traded it in for his "dream" Porsche in less than 9 mos. We didn't want to take a depreciation hit and it was exactly what we were looking for. David was polished, professional, caring, detail oriented and never felt like we were being "sold." Greg and David made sure that I was comfortable throughout the buying process and after the sale. We weren't over sold.  A week later, still happy with our car and our great experience at Beshoff.

Steve B. ,Los Gatos, CA

David Troung is my Service Advisor and he has been very helpfull! David is prompt and very reliable. He always make sure that my car problems are fixed. I will definitely recommend him as a Service Advisor. So, make sure you stop by at Beshoff and ask for David!

Stephanie P. ,San Jose, CA

Beshoff has been my MB dealer for the last 8 years.  The sales staff has always been helpful and accomodating (they normally are since they want your business).  I especially want to mention Johnny Ngo.  When I was buying my car, he was very nice and not aggressive at all.  I use to cringe going to a car dealership because there are some car salesman who are totally aggresive and in your face.  Johnny was not like that at all.  He let you take a look at their inventory and gives you suggestions but he pretty much gives you space to make your decision.

After I bought my car, I had problems with it.  Johnny was easy to contact (he texts and responds right away).  I called him from setting up my nav system, to syncing my bluetooth and lastly, I had problems with the tires on my "new" car.  I've had sales people before that just automatically refers you to their service department.  Johnny went above and beyond that.  He introduced me to David ( who was also amazingly helpful and professional) and made sure that my problem was taken care of.

If you need a new or used Mercedes, see Johnny Ngo.  He will make sure that you are helped and get your questions answered AND even help you after you've driven off your new car off the Beshoff lot.

THANKS JOHNNY!!!

Maylie D.,San Jose, CA

Took my husbands car in for it's first A service (basically inspection and oil change).  Asked for David Truong as our advisor, based on Yelp reviews.  Actually, based on yelp reviews, I chose Beshoff over Smyth and another dealer closer to us.  Anyone in the Los Altos/Mountain View area, IT'S WORTH THE DRIVE!  I was almost an hour late for my Sat. appt. due to my misplanning, as well as construction at the Tully rd. Off-ramp.  David still greeted me with a smile, and was able to see me quickly.  He explained how this is different from my BMW's all-inclusive maintenance services (you pay for the maintenance), and even found an online coupon, without my asking!  He told me all my options, including going to other places, and, finally, when I jokingly asked if he could wash my car as well as my husband's car, he smiled at me, and with no hesitation whatsoever, said,"absolutely, no problem!  Can you wait 30 min?". We drove 2 cars, since I didn't want to wait for the shuttle.  Pickup was smooth, and on a Monday at 9:15am, the trip down was really fast!  Also, there's coffee and donuts in the mornings, and on Saturday mornings, there's even a guy in the lounge who shines shoes for $5!  Definitely, DAVID TRUONG is the guy to see!

The T. ,Los Altos, CA

We all want to pay fair price or get good discounts, right? Beshoff is the best dealership in town. I've purchased my dream car here a few years and every time I make an appointment to take my car in for oil change, check-up or service after the free service for 4 years or first 50K whichever comes first had expired, I've been treated with respect and best of all they don't make you wait and when you get your car back, it looks brand new again. They do a great job on the carwash, I don't even recognize my car sometimes because it's so clean.They have some coffee, tea and used to serve donuts for breakfast, but maybe since everyone's on a diet like myself, they stopped serving them or could be due to recession? Donuts are not cheap anymore but maybe they'll order more after they see my review? They're honest, friendly and  they let you know exactly what's going on and get your car back to you at the promised time. They provide free shuttle ride and if they need more time to service it, they let you drive one of their brand new cars and just replace the gas that you've used. I know, it's part of every dealer's marketing strategy, a test drive in hopes that you may want to trade your car for a new one since you love driving the brand new car, but unlike other dealerships, they do not let you drive their cars with a big logo to promote the name of their dealership. Thanks to Reggie and Rick, who are always very helpful and courteous, I will remain loyal to Beshoff. They will always be number 1 on my list!!! Thank you guys for taking care of my car, it is in great running condition so keep up the good work!!! My son & daughter loves driving my car too and they hope to get one someday...he's always asking me, can I have your car Mom and you all know the answer to that....?

Grace

Grace P. ,San Jose, CA

Beshoff Motorcars Mike Widergren Service Associate  gives the best service, advice and takes very good care of me. Recommend this company & service associate highly.

Charles N. ,San Jose, CA

In 2007 I bought a CLK 350 from Beshoff.  What stood out most was the professionalism of the sales person.  I was impressed with his knowledge of the car and did not BS me when there was something that he was unsure of.  Instead, he found the answers to my questions and got back to me. I respect that!  Second, the service group is probably the best crew I've ever experienced.  They are professional, quick and just on the ball every time I get my car serviced.  When I  have to leave my car overnight, they loan me another Mercedes at no charge.  In and out quickly with little paper work.  I  like that! Simple.... Now if the IRS or the DMV can take some notes and start treating people like Beshoff does the world would be a better place!

Jeff J. ,San Jose, CA

I always receive excellent care when I take my Mercedes station wagon with 180,000 miles on the odometer, into Beshoff's. My service adviser, Mike Caligiuri, is top notch, always willing to go the extra mile to make sure my car is ready and safe!!! I will go to no other service department other than at Beshoff's!!!

Thanks Mike...you're SUPER!!!!!

C. Killeen,San Jose, CA

Over the years I have had my S55 serviced at many dealerships and had to put up with many advisors. But Beshoff is the best i have ever been to. The main reason why this place is so great is because of David. He was very nice and professional. He kept all his promises to me and went above and beyond for me. If you need you mercedes serviced please go to Beshoff and see David. He will take care of you every needs.

Kim N. ,Arleta, CA

Decided to check out Beshoff because we'd heard some really positive things about them. We let them know that we were just shopping around at this point before making a decision. What really impressed us was how friendly and helpful their staff was. We had a lot of questions and they were very patient with us without making us feel the least bit pressured. By the way, the inventory of cars was great, too.

Rina Y. ,San Francisco, CA

I didn't buy my MB here so I can't say much about the sales department, but after having to taking my car in twice in one week I can say the service department is top notch.  It's always a pain when things stop working right on your car, but the service I got from David was fast, smooth, and professional.  I was in and out of there right on schedule and made it on time to my flight.  Outstanding!

Saroth H. ,Sunnyvale, CA

Mike Widergren was super helpful in explaining a MB recall as well as many questions about my vehicle and its abilities.  The dealership is very well maintained, and its a very building, and each person with whom I spoke was polite and very knowledgable.  

It's a great Mercedes dealership...the nicest I've enjoyed.

John J. ,Los Gatos, CA

I recently had my vehicle serviced at Beshoff, not only is the location beautiful but my advisor David was magnificent. he went above and beyond anyone has ever gone for me when ever I have taken my vehicle for service. David was very professional and kept me informed at every step as my vehicle was at Beshoff. If you need to have your mercedes service take it Beshoff and ask for David he will take care of you.

Walter R. ,Santa Clara, CA

Good place to buy a MB! We checked all the MB dealers in the bay. Beshoff had the best price and the best service. The process was smooth and the salespeople weren't stuffy like at other places. I can afford nice things but dress simple and the salespeople here treated me like any other customer. I cannot say this for other dealers. Its worth the drive to come here even if its not the closest MB dealer to you.

Thomas N. ,Fremont, CA

I have to admit shopping for a car is not fun especially if you're trying to keep it a secret from your wife because its a surprise.  Couple with the anxiety of possibly paying too much, you're in for a stressful ordeal.

I decided to go the internet route after doing my own research secretly online and browsing dealership lots after hours because I don't like the hassle of dealing with salesman on the hunt.  I submitted my internet request to Beshoff, Smythe, Fletcher Jones of Fremont and Pleasanton Mercedes-Benz.

To my amazement and surprise not all Mercedes-Benz dealerships are the same and especially not all sales people are the same.  Smythe took 3 days to response back with generic automatic email.  While Fremont was a tad quicker at 2 days with at least a personalized price quote but on a completely different vehicle than what I was looking for.

Beshoff was the most responsive with a phone call and hassle free price quote almost instantly.  Tim Vu was attentive and understood my goals of getting the car for a reasonable price and surprise my wife without increasing my blood pressure from the stress of car buying.

Pleasanton Mercedes gets 1 star for their quick response but nothing else.  I spoke with Abe and have to admit this is where not all sales people are alike.  There's salesman like Mr. Abe here at pleasanton that is your classic fast talker with cheesy lines like " Our prices are so low it could only be discuss in person" and the all time favorite " We will be number 1 MB dealership with our prices and blah blah blah and if you drive here we can do better than more than a couple hundreds blah blah blah".

On the other hand my Sales Consultant Tim Vu at Beshoff MotorCars listens to what I'm looking for, understand my wishes of making this memorable experience for my wife and know that I want a fair deal in a timely matter.

We were able to secure the car, agreed on a fair and excellent price, get most of the paperwork fill out and prepared via emails.  All I needed to do was to show up at the dealership to inspect the car and sign the contract, in and out in 45 mins.  HERE'S THE BEST PART, TIM DELIVERED THE CAR TO OUR FRONT DOOR WITH A BRIGHT RED BOW.  The smile on my wife's face is worth ten stars but unfortunately I can only give him 5.

I really don't know how to express my gratitude for the exemplary service that was provided by Tim Vu and the team at Beshoff MotorCars.  I'm definitely going to recommend everyone I know to buying a Mercedes-Benz from Tim Vu at Beshoff MotorCars.

- If you're looking for world class customer service that is second to none, do yourself a favor and call Tim now!

Steven L. ,Milpitas, CA

My wife and I had the pleasure of buying an ML350 from Beshoff in San Jose. Johhny Ngo helped us out from beginning to end in order to find the best priced car for us and our newborn baby. Johnny walked that extra mile in order to make this purchase as smooth as possible, and he made sure we got exactly what we wanted. During the process we spent a minimum of time at the dealership, and with a 1 week old baby it could haven't been a better experience. From here on out Johnny is our guy at Beshoff.

Marcus F. ,San Jose, CA

Tim Vu... After visiting 2 other Mercedes dealerships in the Bay area and got nothing but horrible service we came into Beshoff and got excellent service from Tim!  He advised me on the different options available for my new vehicle and didn't try to push the expensive options.  When he found out the car would not arrive for another week he offered to give us a loaner car in the meantime.  The car was ready as promised.  Tim was very professional, gave us a great price, and even offered to come to our house to set the garage opener remote for the car.  Very impressed with his overall service and attitude.  I would recommend him to anyone who is interested in buying a new MB.

Irene T. ,Sunnyvale, CA

I have not purchased a car here, but I can tell you that the owner of this dealership and his family are amazing.  Every year he organizes an event for the children in our local orphanage called EMQ.  Yes, fellow Americans, we do have an shelter/orphanage in our city limits more formerly known as Elizabeth Ming Quong. 

Mr. Beshoff rallys local sports heros and other corporate raiders that are always happy to participate and motivate their village to contribute.

We know Mercedes is a great car.  More importantly this is a great dealership. He is part of our village. I thank him for that.  When it comes time to purchase a vehicle, this is where I will land.

Shelty C. ,San Jose, CA

I have 2 words for you, Johnny Ngo!  He is hand's down the best No BS Salesmen I have ever met.  It took me literally 20 minutes to walk in and sign paperwork for an E-Class.  Keep in mind this is coming from someone who would have driven to Nevada Or LA for a great deal, I was extremely fortunate to find the BEST deal in my backyard.

I talked to a couple of dealers in the Bay Area and some in LA and Reno.  I simply walked into Beshoff (without any prior communication) and talked to Johnny Ngo and told him exactly what car I was interested in and he went to talk to his manager and came back with an excellent price.

If you are like me and know what car you want and what you want to pay, I recommend Johnny Ngo.  I dread going back and forth with salesmen, and their bosses, etc...  Johnny is extremely knowledgeable, knows what his clients want, and exceeds customer satisfaction expectations.

I just became a customer of his for LIFE!  Thanks Johnny.

Also in addition to Johnny Ngo the Service Manager Chris Nelson is a great guy as well.  He was extremely friendly and courteous and I am sure that he will be great to work with as I bring in my car for maintenance, I definitely recommend meeting him if you plan on servicing your car at Beshoff.

Vik S. ,Fremont, CA

i inadvertently left radio on in my car and had a dead battery this morning after having been on vacation for 2 weeks. i had a 1030am meeting and it was 9am when i discovered this! i called the MB roadside assistance and within 15 mins, the beshoff car was in my driveway and jump started my car and i was on my way to my meeting.

i wanted to give kudos to beshoff roadside assistance for their great service and professionalism in dealing with this quickly and efficiently!

RAY W. ,San Jose, CA

I have leased twice here and have been servicing my MB here since 2004. 

Last month I sent a price inquiry email to Beshoff and within a minute, Manu called. He had pretty much got down to the number of what I was look for over the phone. I stopped by there for a test drive of the same evening. The car we initially worked on was somehow already being sold, but luckily there was a demo that I wouldn't mind to take home.  
Finding a right car, closing a deal couldn't have been any easier here in Beshoff. Give Manu/Dody a call if you know exactly what you want!

Also, hats off to Mike Widergren @ service department. It's an hour drive to Beshoff from where I live, but I hardly have second thoughts of going somewhere else closer for the past 6 years. He's always helpful, quick, give you honest suggestion on what is needed to be done and what is not. 

Good job, Beshoff team!

Jennie L. ,San Mateo, CA

Major kudos to Johnny Ngo and Kimo Dayekh!  Be sure to ask for these guys when you go there, even if you're just browsing...you will not be disappointed.  They both went above and beyond to fulfill my very picky and demanding requests. STELLAR customer service you can't get anywhere else.  Who knew a car dealership could be honest have a heart?  This is unheard of!!! This is my 2nd purchase from Beshoff and each time just gets better and better.  They really do care about making their customers 100% satisfied.  If you need service on your vehicle, ask for Mike Caligiuri.  He's a no BS kind of guy and will take care of you for sure.  I told myself this was my last car purchase, but these guys have made me have a change of heart!  I'll be back in the future, wouldn't go anywhere else!  Thanks Johnny, Kimo and Mike C!

C B. ,Sunnyvale, CA

After an irritating time in two other dealerships, I ended up at Beshoff motorcars. Had an excellent experience! The customer service was amazing and I am so happy with my new car! Also, they did a fantastic job of following up to make sure I had complete satisfaction with my car! I will definitly be back for future purchases! Thanks Beshoff!

Vanessa H. ,Los Gatos, CA

Amazing Service!
We began having our car serviced at Beshoff about 3 years ago after disappointing  service at another dealer.  We have always received excellent service here, fast and friendly shuttle service, a loaner car when appropriate and all around great service from the service advisors and technicians. 

Today we dropped our car off for a scheduled maintenance and received the same wonderful service we have been accustomed to but they went above and beyond even for them.  My young son was with me and told the service advisor about a small toy that he had lost under the rear seat.  The service advisor removed (I didn't know that was possible in my model) the seat and retrieved the toy for him.  Even with the extra time they took for my son we were checked in and in the courtesy shuttle within 15 minutes of arriving. 

Will continue to recommend Beshoff to all of our friends.

Nicola N. ,Los Gatos, CA

I went to couple Mercedes dealer to  buy a car for  my wife, but I am not happy with their services, in Beshoff MotorCars Mercedes-Benz  I got the best services in my life for shopping for the Cars, they answer me all the the question I asked, I bought the car with  the right price. when I  took the car home I saw  the chips in the glass I brought back the car , they really happy to fix for me with no question, specially the sales men were :Phil Garratt,Vincent Torrente, and Joe Ngo. I hope If you buy Merces Car you should see these team.

Ryan P. ,San Jose, CA

After getting totally raped and pillaged at Smythe European, I came to Beshoff Motorcars...and finally saw the oasis in the desert that is dealing with dealerships and luxury cars.

Beshoff fixed the problem Smythe created for my E320 for free! Yes, one more time, that is for FREE.

I got a loaner car free of charge, and the overall experience was very positive: from scheduling the appointment to picking up my car, everything was on time and correctly done.

I will be taking all of my business here from now on, and look forward to having my car's upcoming service 'G' at Beshoff!

Patrick F. ,San Jose, CA

We bought a GL450 from Beshoff and got a really competitive price, but by far the best and most straightforward service.  We tried to buy it from the Pleasanton dealership, but they were unwilling to work with me on the price, instead telling me that, "the GL's are in short-supply, since most are going to China now."  Really?  I asked them why there was a national lease deal going in if there was such a short supply.

I also called Autobahn in San Mateo, Smythe, and Fletcher Jones, and they all gave me a round-about response when it came to pricing, so I ultimately went w/ Beshoff, whose staff recognized that I had a certain price goal and they told me what they could do...and the deal got done quickly.  

In addition, they gave me a very fair price on my trade-in, so I plan on recommending Beshoff to everyone in the Bay Area who needs a new MB.  Tim, Shaun, and Doby from the internet sales team and JC from finance are an absolute pleasure to work with.

Jim B. ,Pleasanton, CA

As a volunteer for the Lupus Fdtn of Northern California (LFNC) I want to spread the word about the assistance of Mr. Tim Vu at Beshoff Motors 

For 18 years the LFNC has held an annual drawing for a Mercedes in cooperation with Smythe European. Funds raised from this raffle assist the foundation with support services for lupus patients and their familes. 

Days before this year's draw was to take place, the LFNC discovered the  new GM at Smythe would not assist us. Over several weeks we left several phone messages for him and also sent letters. He did not respond to any of these. A small group of us volunteered to visit him at the dealership. He seemed sincere at the time, claiming he had not received the LFNC mail or phone calls and he promised to call us later that day. He even said he sympathized with the cause because his mother had lupus. HE NEVER CALLED BACK. 

The good news is that Mr. Tim Vu at Beshoff Motors came through for the LFNC . We are indeed extremely grateful to Mr. Vu. He is truly an invaluable "community citizen" who so readily helped us out at the last minute.  Please help me spread the word.

Roseanna L. ,San Jose, CA

As someone who has owned Mercedes for years and also spent 10+ years working at auto dealership, I can say that Beshoff Motorcars is a wonderful dealership.  The staff is professional , knowledgeable, and extremely helpful.  Having dealt with Smythe, Autobhan and Fremont, Beshoff is a breath of fresh air.  Nice to see a dealership that truely puts customers first and actually stands behind their word rather than the typical hook to get customers in the door and treat them badly.  Beshoff is  the only place I will buy and service my cars from now on.

Michelyn A. ,San Jose, CA

Recently bought my wife an ML 350 from Beshoff Motorcars. The experience was first class. Vinne Torrente, the sales manager, exceeded all of my expectations. He and Beshoff have earned the lifetime value of my business!

Jason H. ,San Diego, CA

I have owned BMW, Lexus and Mercedes vehicles and have visited many dealerships over the years. The level of service and attention to detail matches the beautiful facility. The service department is one of the best I have ever experienced. They are knowledgeable and helpful and keep my car like it was the day I first purchased it. The few times I have interacted with their managers they have always promptly and personally resolved any concerns.The sales department always has a nice selection and they never pressure like most other dealerships I've been to. I have recommended them to many friends and relatives over the years.

CL N. ,Morgan Hill, CA

Beshoff Motorcars, with Johnny Ngo service, provided me by far the best experience I have with any dealership.  I came in to the dealer having looked at one of the listed inventory list.  Met with Johnny Ngo and immediately he took care of me.  His concept is simple but yet powerful, which is 'What can I do to make you happy".  Indeed he did just that and more.  I am glad to have purchased my car from Johnny.  Thumbs up !!!

Luk S. ,San Jose, CA

My dad helped me buy a used Honda at Beshoff recently.  It was probably the cheapest car on the lot, but everyone was super friendly, including the sales guy and the person who did all the paperwork. We got through really quickly, the car looked great, and even my dad was very impressed!  Definitely a good place to check out, not just for expensive car

Alexa G. ,Mill Valley, CA

I purchased my new 2010  E 350 Sport from this dealer.   My sales person was Tony Chiem.   I liked dealing with him because he didn't waste my time, and got right down to the details of what I wanted both in the model, and the pricing.  He is very knowledgable about the different models on the Beshoff lot, and most importantly, was easy to work out and get approval by the finance department of my purchase offer.  I had shopped this model both locally and nationwide, and Beshoff actually ended up being the lowest price (out of eight other dealerships.)  I also love driving my E 350.

Gary M. ,San Jose, CA

I am aware that a 5 star rating means "customer service as good as it gets" and this is what Beshoff Motorcars deserves so far.
As some of my friends recommended that I look into installing a clear film on the front of the vehicle to prevent chips and scratches, I called Mr. Dody Abshir, Director of Internet Sales and my main contact at Beshoff Motorcars.
Although, Mr. Abshir had no financial incentive other than providing customer service, he went out of his way to find the best Bay Area company which installs this type of protection, call them for a quote, help me to negotiate a fair price, and then gave me the information for me to make an informational appointment if I was interested.   I did contact the company "Elite Auto films" and spoke to its owner, Goshan Santos who was extremely helpful, accomodated the installation to my schedule, and explain to me in detail the work to be done.
All this could not have been done without the contacts and effort from Mr. Dody Abshir and Beshoff Motorcars, which again provided an excellent customer service experience, compatible to the brand they sell.
Although, I live a few miles from Mercedes Benz of Walnut Creek and over 60 miles from Beshoff Motorcars dealership, I will still service my vehicle at Beshoff in San Jose due to their outstanding customer service.

In my opinion, before you take your Mercedes Benz vehicle for service or if you are thinking about purchasing one, you will benefit from contacting Mr. Abshir to validate my customer service experience and maybe have another excellent interaction yourself.

Gabriel C. ,Clayton, CA

After writing a review here at yelp regarding my recent experience at Beshoff, I was surprise to hear from anybody at Beshoff, let along from Chris Nelson (Beshoff Service Director). The conversation I had with Chris is surely a breath of fresh air. He is not only understanding about my bad experience but he remedied the problem promptly. Chris had turn my bad experience to a good one. No wonder he is the service director, he really knows what good customer service is all about. 
Thanks Chris!

Ms. E. ,San Jose, CA

I cant tell you how happy I am with the service at Beshoff.  The people here remind of what the old dealerships used to be.  Family run and employees that have been with them for years... Just a nice place to come and get good old customer service.  Thanks Beshoff and I will see you again and again and agai

Jake B. ,Morgan Hill, CA

I have never been happier with the customer service, people and invigorating staff that Beshoff MotorCars MBZ dealership has offered me. I was completely blown away with the Service Dept. when Service Director Chris Nelson personally welcomed and greeted me from the minute I drove up in the service drive in my 1994 MBZ convertible.

My car is a rare MB breed and only a select few even know about these cars and Chris knew everything about it from head to toe. 

From years of seeing Ray Beshoff on the TV to actually experiencing the 9 acre brand new dealership, the staff and everyone there truly run the place and treat you like family. Plus, all of those  Pre-owned cars look in perfect condition too and priced less than a new Toyota or Honda!!!

After 20 years of going to other Bay Area MBZ dealerships, I could not be any happier than going to a  Beshoff Family of Dealerships in San Jose.  These people know what they're doing. Thank you Ray Beshoff.

Johnny D. ,San Francisco, CA

I have had consistantly exceptional experiences with this service department. I previously had serviced with smythe European and will say the service at this store is the best I've had anywhere. You guys are the best! Keep up the great job.

Joey M. ,San Jose, CA

I have bought two Mercedes Benz cars from Beshoff.  Both times, they gave me a terrific price, treated me with utmost respect, and continued to do so after I bought the car.  For the car I purchased last month, I shopped around at other dealerships for both a Mercedes and a BMW and met some shady, aggressive sales people who use the oldest tricks in the book to scam you.  In the end I went back to Beshoff because it gave me the best price and its sales people were the most professional.  The sales person I dealt with was Irena both times.  I highly recommend her.  She is very busy but she will work hard for you.

J Y. ,San Francisco, CA

I bought a used 2004 CLK 320 on Halloween. After about 10 days, the transmission started acting up. I took the car in, picked it up a few days later and the problem hadn't been fixed. I took it back, they kept it for a few more days, had their Service Team Leader drive it. Mark Peachey, the Service Manager drove it , and the problem got fixed. 

Nonetheless, having transmission problems after having the car less than two weeks made me somewhat regret my decision to buy the car. I even thought that buying a car on Halloween was an omen.  I had the opportunity to talk with Mark and express my lack of confidence in the car. He listened and said that he would do whatever he could to help me regain my lost confidence. 

Then I bought a MB CD changer from EBay and asked Beshoff to install it (do not try to do this yourself unless you are a MB tech). The previous owner had apparently swapped out the stock radio and put it back in upon trading in the car. As a result, some wires had been cut and I would have to pay to have the dash removed to fix it. I felt that since the car was a Certified Pre-Owned car, it should be covered under the warranty. Long story short, it wasn't covered but Beshoff picked up the tab for the extra work. 

But wait...there's more.  I got a call today from Mark Peachey because he saw paperwork indicating something about problems with my CD changer  and called me (??!!) to see what happened and if everything got fixed to my satisfaction. 

People, I bought a used car and only paid $25,000 but am being treated like I bought a Maybach.   Unless something happens to change my mind, I am their customer for life.

Karen N. ,San Jose, CA

Great people, I have bought two cars from them and we love them both.  Everyone from the Sales people to the valets in the service department are friendly and help out in any way they can.  When I bring my car in for service they take great care of me.  I wouldn't go to another dealership if you paid me.

All the service advisors ( John, Joe, Reggie, Rick, Mike, Mike, Sean, Mihn and Jin)  are great.

Eric l. ,Morgan Hill, CA

Great service great people...the service advisors do a good job and they are very friendly and they let you knoe exactly whats wrong with your car...mark peachey the service manager took good care of me the last time i took in my CL class benz......

Ulises G. ,San Jose, CA